Refund policy

RETURN POLICY

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase. To start your return, you can contact us at pirnay.ua@gmail.com. Please note that returns should be sent to the following address: Kyiv, Nova Poshta 57. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted. You can always contact us with any return question at pirnay.ua@gmail.com.

Damages and problems

Please check your order upon receipt and contact us immediately if the product is faulty, damaged or if you have received the wrong product so that we can assess the problem and correct it.

Exclusions / non-returnable items

Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), customised products (such as special orders or personalised items) and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.Unfortunately, we do not accept returns on discounted items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, when the return is accepted, make a separate purchase of a new item.

Refunds 

We will notify you as soon as we receive and inspect your return and let you know whether a refund is approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post a refund. If more than 15 business days have passed since we approved your refund, please contact us at pirnay.ua@gmail.com.